jys9 Privacy Policy

This Privacy Policy explains how jys9 ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you access or use our services at https://jys9.bet. By using our platform, you agree to the practices described in this document. We encourage you to read it carefully before registering or placing any bets.

jys9 is committed to safeguarding your privacy in compliance with applicable data protection principles. Our platform serves players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — and we recognize our responsibility to handle all user data with integrity, transparency, and care.

1. Information We Collect

We collect two broad categories of information: information you provide to us directly, and information collected automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and national identification details required for account registration and identity verification (KYC).
• Contact information including your email address and mobile phone number (used for account alerts and transaction notifications).
• Financial information necessary to process deposits and withdrawals via payment methods such as bKash, Nagad, Rocket, Upay, and supported bank accounts.
• Any additional documentation you voluntarily submit for account verification, such as a national ID card or passport copy.

Information Collected Automatically

• Technical data such as your IP address, browser type, operating system, device model, and screen resolution — used to optimize our platform for your device.
• Behavioral data including pages visited, games played, betting history, session duration, and click patterns — used to personalize your experience and detect fraudulent activity.
• Cookie and session data — please refer to our Cookies section below for a detailed explanation of what we collect and why.

2. How We Use Your Information

jys9 uses your personal information strictly for the purposes set out below. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

• Account creation and identity verification: to confirm you meet our 21+ age requirement and to comply with responsible gaming obligations.
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, and other supported BDT payment channels.
• Customer support: to respond to your queries, complaints, and account-related requests promptly and effectively.
• Fraud detection and security: to monitor for suspicious activity, protect your account from unauthorized access, and maintain the integrity of our platform.
• Service improvement: to analyze platform usage patterns, optimize game performance, and develop new features tailored to Bangladeshi players.
• Promotional communications: to send you relevant offers, bonuses, and platform updates — but only if you have opted in to receive such communications. You may opt out at any time.

3. Sharing of Your Information

jys9 does not disclose your personal data to third parties except in the following clearly defined circumstances.

Service Providers and Technology Partners

We share limited data with trusted technology vendors — such as game providers (e.g. Pragmatic Play, Evolution Gaming, Spribe), payment processors (e.g. bKash, Nagad), and cloud infrastructure partners — solely to operate and maintain the jys9 platform. These partners are contractually bound to handle your data only as instructed by us and to apply no-less protective standards than we do.

Legal and Regulatory Requirements

We may disclose personal information when required to do so by applicable law, court order, or governmental authority — including anti-money-laundering (AML) and counter-terrorism financing obligations. In such cases, we will disclose only the minimum information legally required and, where permitted, will notify you of the disclosure.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will take reasonable steps to ensure the receiving entity upholds the commitments made in this Privacy Policy.

4. Cookies and Tracking Technologies

jys9 uses cookies and similar tracking technologies to deliver a seamless, personalized experience. Cookies are small text files stored on your device. We use three categories of cookies:

• Essential cookies: required for core platform functions such as maintaining your login session, processing transactions, and navigating the site securely. These cannot be disabled without breaking the platform.
• Analytics cookies: help us understand how users interact with jys9 — which pages are most visited, how long sessions last, and where users encounter issues — so we can continuously improve.
• Preference cookies: remember your language, notification settings, and other choices so you do not need to configure them on each visit.

You may manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may impair certain jys9 features. We do not use third-party advertising networks that track you across unrelated websites.

5. Data Security

jys9 applies industry-standard technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure encrypted storage for sensitive account information, two-factor authentication (2FA) options for account login, and routine security audits of our systems.

While we strive to maintain robust security, no online platform can guarantee absolute security. If you believe your jys9 account has been compromised, please contact us immediately at [email protected] so that we can take prompt protective action.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfill the purposes outlined in this policy, including for tax, audit, fraud prevention, and legal compliance purposes. Specifically, financial transaction records are retained for a minimum of five (5) years in accordance with standard financial record-keeping practices applicable to the Bangladesh market.

When your data is no longer required for any of the above purposes, we will securely delete or anonymize it. If you request deletion of your account, we will process your request within a reasonable timeframe, subject to any overriding legal retention obligations.

7. Your Rights and Choices

Subject to applicable law, you have the following rights in respect of your personal data held by jys9:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — this is sometimes called the "right to be forgotten".
• Right to restrict processing: you may ask us to limit how we use your data in certain situations, for example while a rectification request is pending.
• Right to withdraw consent: where we process your data based on consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We aim to respond within 30 days. In some cases, we may need to verify your identity before processing your request.

8. Third-Party Payment Processors

jys9 partners with local Bangladeshi payment services including bKash, Nagad, Rocket, and Upay, as well as international card networks such as Visa and Mastercard, to process deposits and withdrawals. When you make a financial transaction through one of these providers, your payment details are processed directly by that provider under their own privacy policy and terms of service.

We strongly recommend reviewing the privacy practices of any payment provider you choose to use. jys9 does not store full card numbers or mobile banking PINs on our servers. Only tokenized payment references are retained for transaction reconciliation purposes.

9. Responsible Gaming and Age Restriction

jys9 is strictly an adult platform. You must be 21 years of age or older to register and play. As part of our commitment to responsible gaming, we collect and retain age verification data for every registered user. This data is used exclusively to confirm eligibility and is not used for marketing profiling beyond what is necessary for the service.

We may use behavioral data to identify patterns associated with problem gambling and, where appropriate, to trigger responsible gaming interventions such as deposit limit prompts or cooling-off reminders. If you have concerns about your gambling habits, please visit our Responsible Gaming page or contact [email protected] for confidential assistance.

10. Changes to This Privacy Policy

jys9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements, or industry best practices. When we make material changes, we will display a prominent notice on the platform and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of jys9 following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and contact us to request account closure.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jys9 handles your personal data, our dedicated support team is here to help.

Email us at: [email protected]